Privacy Policy

1. Introduction

THE DDS COMPANY, LLC and its portfolio companies ("Company," "we," "us," or "our") respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, business address
• Professional Credentials: Dental license numbers, professional certifications
• Billing Information: Payment card details (processed securely by Stripe), billing address
• Transaction History: Orders, purchases, subscription details
• Communications: Support inquiries, feedback, correspondence

Information Collected Automatically

• Device Information: Device type, operating system, browser type and version
• Usage Data: Pages viewed, features used, time spent, click patterns
• Log Data: IP address, access times, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: As described in Section 7

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process orders, payments, and transactions
• Send transactional communications (order confirmations, receipts, updates)
• Provide customer support and respond to inquiries
• Personalize your experience and recommend relevant products
• Analyze usage patterns to improve our platforms
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Send marketing communications (with your consent where required)

4. Information Sharing

We may share your information with:

Service Providers

• Stripe: Payment processing (PCI-DSS compliant)
• Shipping Partners: Order fulfillment and delivery
• Analytics Providers: Usage analysis and platform improvement
• Email Service Providers: Transactional and marketing communications
• Customer Support Tools: Help desk and support services

Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share information for other purposes with your explicit consent.

We DO NOT sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe (PCI-DSS Level 1 compliant)
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection
• Encrypted data storage

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for site functionality (authentication, security)
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, contact us at privacy@theddscompany.com. We will respond within 30 days.

9. Children's Privacy

Our services are intended for business use by adults. We do not knowingly collect personal information from children under 18 years of age. If we learn we have collected information from a child under 18, we will delete it promptly.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To submit a CCPA request, contact privacy@theddscompany.com.

11. International Users

Our services are operated from the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices: