Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by THE DDS COMPANY, LLC, a South Carolina limited liability company, and its portfolio companies ("Company," "we," "us," or "our").

By accessing our services, you agree to these Terms. If you do not agree, do not use our services.

2. Services Description

THE DDS COMPANY is a dental technology holding company that acquires, develops, and operates B2B businesses serving licensed dental practices. Our services include:

• B2B Dental Supply Distribution: E-commerce platform for ordering dental supplies, equipment, and materials with same-day and standard shipping fulfillment.
• Professional Content Platforms: Access to dental industry news, clinical education, practice management resources, and continuing education content.
• Practice Management Solutions: Software and tools for dental practice operations, patient engagement, and regulatory compliance.

3. Eligibility

Our services are available only to:

• Licensed dental practices
• Licensed dental professionals
• Dental service organizations (DSOs)
• Authorized dental industry businesses

By using our services, you represent that you meet these eligibility requirements and have the authority to bind your organization to these Terms.

4. Account Registration

You must provide accurate, complete information when creating an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

5. Payment Terms

Pricing

All prices are listed in USD. Prices are subject to change with reasonable notice.

Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover) and, for qualified accounts, invoicing with net-30 terms.

Billing

• Product orders: Charged at checkout
• Subscriptions: Charged at the beginning of each billing period
• Failed payments: We will attempt to process failed payments and may suspend service after three (3) failed attempts

Taxes

Prices do not include applicable taxes. You are responsible for all taxes associated with your purchases except where we are legally required to collect them.

6. Refund and Cancellation Policy

Product Orders

• Unopened products may be returned within 30 days for full refund
• Opened products in resellable condition may be returned within 30 days for store credit
• Shipping costs are non-refundable unless we made an error
• Contact support@theddscompany.com to initiate returns

Subscriptions

• Cancel anytime through your account dashboard
• Cancellation effective at end of current billing period
• No refunds for partial billing periods
• Annual subscriptions: Pro-rata refund available within first 30 days

See our full Refund Policy for complete details.

7. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on our platforms remain our property or that of our licensors. You receive a limited, non-exclusive, non-transferable license to access content for your professional use only.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without written authorization
• Reverse engineer our software or systems

8. Prohibited Uses

You may not:

• Resell products without authorization
• Share subscription access with non-authorized users
• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Submit false or misleading information

9. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Educational and informational content provided through our platforms is not intended as medical or professional advice. Always consult qualified professionals for clinical decisions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DDS COMPANY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE TWELVE (12) MONTHS PRECEDING ANY CLAIM.

11. Indemnification

You agree to indemnify and hold harmless THE DDS COMPANY, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

12. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in Greenville, South Carolina, in accordance with the rules of the American Arbitration Association. You waive any right to participate in class actions or class arbitrations.

13. Governing Law

These Terms shall be governed by the laws of the State of South Carolina, without regard to conflict of law principles.

14. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the revised Terms.

15. Contact Information